Privacy Policy

Introduction

NEXUS Property OS ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and related services.

By using NEXUS Property OS, you agree to the collection and use of information in accordance with this policy. We comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable international data protection regulations.

Data We Collect

Information You Provide

• Account registration details (name, email, phone number, company name)
• Property information (addresses, unit details, ownership documents)
• Tenant information (names, Emirates ID, contact details, lease agreements)
• Financial data (bank details, payment information, transaction records)
• Communications with our support team

Automatically Collected Information

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, features used, time spent on platform)
• IP address and location data
• Cookies and similar tracking technologies

Third-Party Information

• Data from integrated services (Ejari, RERA, DTCM)
• Payment processor information
• Analytics data from service providers

How We Use Your Data

We use the information we collect for the following purposes:

• Providing and maintaining our property management services
• Processing transactions and sending related notifications
• Ensuring compliance with UAE regulatory requirements (Ejari, RERA, DTCM)
• Sending administrative information and service updates
• Responding to inquiries and providing customer support
• Analyzing usage patterns to improve our platform
• Detecting and preventing fraud and security threats
• Complying with legal obligations and government requests

Data Sharing

We may share your information with:

• Government Authorities: Dubai Land Department, RERA, DTCM, and other regulatory bodies as required by law
• Service Providers: Cloud hosting, payment processors, analytics providers who assist in operating our platform
• Business Partners: Integration partners you choose to connect with (banks, maintenance providers)
• Legal Requirements: When required by law, court order, or government regulation

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication (MFA) options
• Regular security audits and penetration testing
• SOC 2 Type II certified infrastructure
• Role-based access controls
• 24/7 security monitoring and incident response

Data Retention

We retain your personal data for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Financial records are retained for a minimum of 5 years as required by UAE law. Upon account deletion, we will remove or anonymize your data within 90 days, except where retention is legally required.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@nexusproperty.ae

Cookies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

International Data Transfers

Your data may be transferred to and processed in countries outside the UAE. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with all service providers
• Encryption of data during transfer

Policy Changes

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Displaying in-app notifications

Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or our data practices, contact our Data Protection Officer: