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Browse our comprehensive guides and tutorials on using NEXUS Property OS.

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Frequently Asked Questions

How do I register a contract with Ejari?

NEXUS automates Ejari registration. Simply create a new contract in the system, fill in the required details, upload the necessary documents, and click "Submit to Ejari." Our system handles the rest and will notify you once the certificate is ready.

What is the RERA rent calculator and how does it work?

The RERA rent calculator helps you determine legal rent increases based on Dubai's Rental Index. NEXUS integrates this directly - when renewing a contract, we automatically calculate the maximum permissible increase based on current market rates.

Can I manage short-term rentals with NEXUS?

Yes! Our Short-Term Rentals module includes DTCM compliance, channel management (Airbnb, Booking.com), dynamic pricing, guest check-in, and Tourism Dirham tracking. Contact sales to add this module to your plan.

How do I add team members to my account?

Go to Settings > Team Members > Invite. Enter their email address and select their role (Admin, Property Manager, Accountant, etc.). They'll receive an invitation to join your organization.

Is my data secure with NEXUS?

Absolutely. We use enterprise-grade encryption, host data in UAE-based servers for data residency compliance, and maintain SOC 2 compliance. We also offer role-based access control and audit logs for full visibility.

Contact Support

Can't find what you're looking for? Our support team is here to help you succeed with NEXUS.

Phone Support

+971 4 123 4567

Email Support

support@nexus-property.ae

Support Hours

Sun-Thu: 9 AM - 6 PM GST