Terms of Service

Acceptance of Terms

By accessing or using NEXUS Property OS ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and NEXUS Property OS LLC, a company registered in Dubai, United Arab Emirates.

Service Description

NEXUS Property OS is a cloud-based property management platform that provides:

• Property and unit management tools
• Tenant and lease management
• Financial tracking and reporting
• Maintenance request handling
• Regulatory compliance features (Ejari, RERA, DTCM)
• Owner and tenant portals
• API integrations with third-party services

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

User Accounts

Account Registration

To access the Service, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Keeping your account information up to date

Account Requirements

• You must be at least 18 years old to create an account
• You must provide a valid email address and phone number
• Business accounts require valid trade license information
• One person may not maintain more than one account

Subscription & Billing

Pricing

Subscription fees are based on the plan you select and the number of units managed. Prices are displayed in UAE Dirhams (AED) and are subject to applicable VAT.

Payment Terms

• Subscriptions are billed monthly or annually in advance
• Payment is due upon invoice or at the start of each billing cycle
• We accept credit cards, bank transfers, and approved payment methods
• Failed payments may result in service suspension

Refunds

Annual subscriptions are eligible for a pro-rata refund within the first 30 days. Monthly subscriptions are non-refundable. Free trial periods do not require payment information.

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable UAE or international laws or regulations
• Use the Service for any fraudulent or deceptive purposes
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or servers
• Upload malicious code, viruses, or harmful content
• Scrape, harvest, or collect data from the Service without authorization
• Impersonate any person or entity
• Use the Service to send spam or unsolicited communications
• Sublicense, resell, or redistribute the Service without authorization

Data & Content

Your Data

You retain ownership of all data you upload to the Service ("Your Data"). By using the Service, you grant us a limited license to process, store, and display Your Data as necessary to provide the Service.

Data Accuracy

You are responsible for the accuracy, quality, and legality of Your Data. You must have all necessary rights and consents to upload personal data of third parties (tenants, owners, etc.).

Data Export

You may export Your Data at any time through the platform's export features. Upon termination, we will provide reasonable assistance in exporting Your Data.

Regulatory Data

Data submitted to regulatory systems (Ejari, RERA, DTCM) through our Service is subject to the terms and conditions of those regulatory bodies.

Intellectual Property

The Service, including all content, features, and functionality, is owned by NEXUS Property OS and protected by copyright, trademark, and other intellectual property laws.

• The NEXUS name, logo, and brand elements are our trademarks
• You may not copy, modify, or distribute any part of the Service
• Feedback and suggestions you provide may be used without obligation
• We do not claim ownership of Your Data

Third-Party Services

The Service may integrate with or link to third-party services, including:

• Government systems (Ejari, RERA, DTCM, DLD)
• Payment processors and banks
• Accounting software (QuickBooks, Xero)
• Communication platforms

We are not responsible for the availability, accuracy, or practices of third-party services. Your use of third-party services is subject to their respective terms and conditions.

Limitation of Liability

To the maximum extent permitted by UAE law:

• The Service is provided "as is" without warranties of any kind
• We do not warrant uninterrupted or error-free service
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to fees paid in the 12 months preceding the claim

Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless NEXUS Property OS, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of a third party
• Your Data or content uploaded to the Service

Termination

Termination by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

Termination by Us

We may suspend or terminate your account if:

• You breach these Terms
• You fail to pay subscription fees
• Your use poses a security risk
• We are required to do so by law

Effect of Termination

Upon termination, your access to the Service will cease. You will have 30 days to export Your Data. After this period, we may delete Your Data in accordance with our data retention policies.

Dispute Resolution

Any disputes arising from these Terms shall be resolved as follows:

1. The parties shall first attempt to resolve disputes through good-faith negotiation
2. If negotiation fails, disputes shall be submitted to mediation in Dubai
3. If mediation fails, disputes shall be resolved through arbitration under the Dubai International Arbitration Centre (DIAC) rules

The language of arbitration shall be English, and the seat of arbitration shall be Dubai, UAE.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, without regard to conflict of law principles.

The courts of Dubai shall have exclusive jurisdiction over any matters not subject to arbitration.

Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notification to your registered email
• Displaying a notice in the platform

Continued use of the Service after changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service.